What a commercial PM agreement covers.
Our commercial plans aren't off-the-shelf. Every agreement is written to match your building's equipment, occupancy pattern, and budget — with a scope document that's as detailed as a punch list. You know exactly what we're doing, when, and what you're paying for.
Scope typically includes
- Quarterly or semi-annual PM visits scheduled around your business hours — early mornings, evenings, weekends
- Full equipment checklist — filter changes, coil cleaning, refrigerant checks, electrical connections, belt tensions, controls verification, safety switches
- Written condition report after every visit — photos, measurements, recommended actions
- Priority emergency response with guaranteed response windows (typically 4-hour response during business hours)
- Fleet discount on all parts and labor for out-of-scope repairs
- Annual inspection report for your facility records — tied to equipment serial numbers and warranty tracking
What property managers and small-business owners get.
- Certificate of Insurance on file. Before any work starts. We carry $2M general liability and full workers' comp. Named-insured additions available for property managers and REITs.
- Predictable budget. Flat monthly or quarterly billing instead of reactive emergency invoices. Makes your opex line item clean.
- Equipment life extension. Properly maintained commercial HVAC lasts 20–25 years. Neglected equipment dies at 10–15. The math is real.
- Single point of contact. You call one number. We own the outcome — no subcontractor shell games.
Equipment we service.
- Packaged rooftop units (RTUs) — light commercial
- Split systems and heat pumps
- Mitsubishi CITY MULTI VRF systems
- Ductless multi-zone systems
- Make-up air units (MAUs)
- Exhaust and ventilation equipment
- Light commercial refrigeration (case-by-case)
Building types we work with.
- Offices — single-tenant and multi-tenant, 2,000 – 40,000 sq ft
- Retail — single store or small strip centers
- Restaurants — kitchen makeup air, dining room comfort, condenser coils
- Medical and dental offices — consistent environmental control, documented service records
- Light industrial — warehouses, small manufacturing
- Multi-tenant residential — small apartment complexes, townhome HOAs
How a new agreement gets started.
- Site walk. We visit, inventory your equipment, and understand your operational pattern. Typically 45–90 minutes.
- Written proposal. A scope document with line items, visit frequency, price, and response-time commitments. No pressure, no deadline to sign.
- COI issued. Once the agreement is signed, we issue the COI to you (or to your property manager) before the first scheduled visit.
- Onboarding visit. First scheduled PM doubles as a deeper baseline — we document existing equipment condition so there's a clear "before" for the file.
Frequently asked.
How is pricing determined?
Equipment count, visit frequency, and building access complexity drive pricing. A 5-RTU office with good roof access is materially different from a 5-RTU office where every visit needs a lift rental. We'll quote to your actual situation.
What's the minimum commitment?
Standard agreements run annually. Month-to-month available on request with a small rate premium. We don't do multi-year lock-ins as a condition of service.
Do you handle emergency calls from our tenants directly?
If you want. We can set up a tenant hotline that routes to our dispatch with your authorization rules in place (e.g., "up to $500 repair without calling first"). Property managers love this setup.